Not 100% happy with your purchase? No worries.
how it works
- Click on the link to complete your exchange or refund. You will need to enter your email or postcode and your order or tracking number.
- If you have chosen Coverage Plus at checkout, your return shipping label is included, allowing you to return any item(s) without any return postage costs.
- If you decided not to buy return coverage at checkout, you can still return your items, but you will be responsible for return shipping costs. You can buy a return label from us online or at your local post office.
- Once you complete our online form, pop your items in the post.
- Once we receive and check your return, we’ll process your exchange or refund - easy as that!
If you have any questions before lodging your returns, please contact beinghelpful@beingwear.com.
exchange
If you need to swap a Being Wear item for a different size or style, we’ve got you. As long as your items are unworn (tried on is totally fine - we get it), you can return and exchange them within 30 days - so you can find the fit that feels right for you.
If your new Being Wear arrives damaged or faulty, we will replace them. Just fill out our returns form and we’ll make it right. We’ll cover the cost to send your new underwear back to you.
If there is a price discrepancy with your new order, you will be notified via email with a payment link. Exchanges will only be sent out after payment has been received.
refund
Your purchase is backed by our Being 100% satisfied guarantee. If your underwear or socks don’t feel right, simply send them back to us. As long as we receive the products within 30 days and in good condition (tried on is totally fine - we get it), we’ll refund you in full, to your original payment method.
You’ll get back what you paid for the product itself (delivery costs aren’t included unless the product was faulty). Most refunds will land in your account within 5 business days after we confirm - though it may take a little longer if you paid with payment gateways).
