frequently asked questions

How can we help?

general

What is Being Wear all about?

We’re an Australian underwear brand for all human beings - all shapes, sizes, genders. Our pieces are designed to feel good, fit right, and be kind to the the planet. No boxes, no labels, just comfort that lets you be yourself.

Are your products gender-neutral?

Yes. Everything we make is completely gender-free. That means no ‘men’s’ or ‘women’s’ sections, just styles that are made to move with your body and your life.

Where are you based?

We’re based in Australia with our HQ located in Sydney, providing quick shipping across Australia, New Zealand, the United Kingdom and the rest of the world.

products & sizing

What fabric do you use?

Our underwear is made from premium modal - a soft, breathable, plant-based fabric that’s better for your body and the environment. Our socks are crafted from bamboo with padded soles for all-day comfort.

How does your sizing work?

We’ve reinvented sizing to be more inclusive and intuitive. Our gender-free fit guide and sizing tool helps you choose based on your body, not a label. If you’re unsure, check out our fit guide, or reach out - we’re here to help.

Do you have children sizes?

Yes. Being Wear is for all ages, including children. Our sizing starts small enough to fit children from around 4 years of age, with the same soft, sensory-friendly fabrics we use for all our wear. For further information refer to our 'sizing chart for children' here.

Are your undies good for everyday wear?

Totally. Whether you're lounging, moving, lifting, dancing, or doing-nothing-at-all-ing, Being Wear is designed to support you every day.

bundles

How much do I save with a bundle?

When you bundle up, you automatically save 20% compared to buying items individually. No code needed, it’s built right in.

Can I apply additional offers and discounts to bundles?

Our Welcome Offer of 10% off when you sign-up (Welcome10) can be applied to all bundles. Other offers and discounts can’t be used on our already discounted bundles.

Can I mix and match colours in my bundle?

Yes. Choose whatever colours you want. Mix them up, or go all-in on your favourite. It’s completely up to you.

shipping & returns

What are your shipping costs?
  • Australia & New Zealand: All standard orders shipped across Australia and New Zealand will only cost $8.75. That's a flat fee no matter where you live.
  • United Kingdom: All standard orders shipped across the United Kingdom will cost £8.75. That's a flat fee no matter where you live.
  • Rest of the world: Shipping is calculated at checkout, so you’ll know exactly what to expect before you hit BUY.
Where do you ship to?

We are proud to ship Being Wear across the globe.

What’s your return and refund policy?

Your underwear is backed by the Being 100% satisfied guarantee. If your pair doesn’t feel right, simply send it back to us. As long as it’s in good condition (tried on is totally fine, we get it), we’ll refund you in full, to your original payment method. You’ll get back what you paid for the product itself (delivery costs aren’t included unless the product was faulty or not quite as described).

orders & customer support

Can I change or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to update or cancel it. Email us at beinghelpful@beingwear.com as soon as you can.

I have a question that’s not here. How can I contact you?

We love hearing from our community. Email us any time at beinghelpful@beingwear.com and we’ll get back to you as quickly as possible.

sustainability & ethics

Are your products sustainable?

Yes, sustainability is stitched into everything we do. From our low-impact modal and bamboo fabrics to minimal packaging, we’re committed to reducing harm and leaving the planet better than we found it.

Where are your products made?

We partner with ethical manufacturers who share our values of care, quality, and fair treatment. Our underwear and socks are designed in Australia and manufactured in China, with each piece made with respect, for the planet and its people.